At Salt Shift, we value our US customers and are committed to providing a smooth and transparent shopping experience. This policy outlines how shipping to the United States is handled, including delivery times, costs, and responsibilities.
Shipping Costs
Orders over USD $75 ship free to the United States.
Orders under USD $75 are charged a flat shipping rate of USD $25, shown at checkout before you pay.
All prices on this site are in US dollars.
Shipping Method
We ship all US orders from our warehouse in Queensland, Australia, using two carriers.
Smaller orders travel via Australia Post, which hands your parcel to USPS for final delivery. Larger orders travel via DHL Express.
We choose the carrier based on the size and weight of your order. Every order is tracked either way, and you'll be told which carrier has your parcel in your shipping confirmation email.
Duties and Taxes Are Already paid
Import duties and taxes on your order are paid by us before your parcel reaches the US border. You will not be asked for money by customs or the carrier when your order is delivered.
This applies to every order, at every value. The final price at checkout is the final price you pay.
Delivery Timeframes
Dispatch: orders placed before 2pm AEST on a business day are dispatched within 1 to 3 business days. We are closed on Australian public holidays.
Transit, DHL Express: typically 4 - 7 business days from dispatch.
Transit, Australia Post to USPS: typically 7 - 15 business days from dispatch.
A note on postal tracking: when your parcel transfers from Australia Post to USPS, tracking can sit without an update for several days. This is normal and does not mean the parcel is lost. Scans resume once USPS takes possession.
These are estimates. Weather, peak periods and customs inspections can push them out.
Customs & Import Handling
Your duties and taxes are already paid, so there is nothing to settle on delivery.
Occasionally US Customs or the carrier will ask the recipient to confirm their identity or supply clearance paperwork. If that happens, respond to the carrier promptly. Parcels held for a missing response can be delayed or returned to Australia.
If an order is returned to us because clearance information was not supplied, contact us and we will either refund the order less shipping and return freight, or resend it once return shipping is paid. Refunds are offered as store credit. If you would rather have your money back, we will refund your original payment method.
Order Processing
You'll get a confirmation email when your order is placed, and a second email with carrier and tracking details once it leaves our facility. The carrier sends its own updates from there.
Pre-orders
A pre-order is an item that is not in stock yet. It is marked “Pre-order” on the product page with an estimated dispatch date.
If your order includes a pre-order item, your whole order is held and shipped together once that item arrives. This includes any other products you add to the same order. We do not split orders.
Transit times above start from the day your order is dispatched, not the day you place it. Dispatch dates are estimates.
Delays and out of stock items
Sometimes an item is delayed or out of stock. If that happens, we will contact you. You can wait for the item, or we will refund the value of the affected item. Refunds are offered as store credit. If you would rather have your money back, we will refund your original payment method. Where we can, we will ship the rest of your order without waiting.
Delivery Address
We deliver to all 50 states and to the continental US only.
DHL Express cannot deliver to PO Boxes, APO or FPO addresses. If you're ordering to one of these and your order is large enough to route via DHL, we'll contact you for a street address before dispatch. This can add several days.
Please double check your address at checkout. Orders returned to us because of an incorrect address can be resent once shipping is paid again.
Lost or Damaged Orders
If your order arrives damaged, email us within 7 days with photos of the parcel and the product, and we'll sort a replacement or refund.
If tracking has not updated for 15 business days, get in touch. We'll open an investigation with the carrier. Your order is our responsibility until it reaches you, so if a parcel is confirmed lost in transit we will replace or refund it.
Refunds are offered as store credit. If you would rather have your money back, we will refund your original payment method.
Returns and Duties
Import duties we paid on your order cannot be recovered once the goods have entered the US. If you return an order, your refund covers the product price only, not the duties, taxes or shipping paid to get it to you. Refunds are offered as store credit. If you would rather have your money back, we will refund your original payment method. Store credit is held in the currency it was issued in and can be used on orders in that currency.
Circumstances Outside Our Control
We can't control weather events, customs inspections, carrier delays or industrial action. Where these push out your delivery, we'll help you chase the carrier and keep you updated, but we can't guarantee a date.
Customer Support
Questions about your order or shipping to the US? Please contact us at info@saltshift.com, and we'll be happy to assist.