Salt Shift isn’t your average cleaning brand — it’s a lifestyle for those who live for the ocean, muddy trails, and the thrill of adventure. We’re redefining what it means to take care of your pride & joy — built for the ones who get out there, get dirty, and do it all again the next weekend.

As our Customer Service Specialist, you’ll be the voice that keeps our community connected, supported, and stoked. From helping customers with orders and troubleshooting to ensuring every interaction feels effortless, you’ll play a key role in delivering the level of service that sets Salt Shift apart.

This role is perfect for someone who’s organised, loves helping, and thrives on getting things done. You’ll be the go-to problem-solver who brings energy, empathy, and precision to every conversation — keeping our operations smooth and our customers smiling.

Key Responsibilities

Customer Support

• Respond to customer enquiries via email, chat, and phone in a timely and professional manner.
  
• Resolve issues related to orders, shipping, product enquiries, returns, and warranties.
  
• Maintain a positive, empathetic, and solutions-focused attitude with every interaction.
  
• Process online orders, monitor fulfilment, and ensure timely dispatch.
  
• Liaise with warehouse and logistics teams to track and resolve delivery issues.
  
• Proactively update customers on order delays, stock issues, or changes.
  
• Collaborate with marketing on promotions, discount codes, and customer communication.
  
• Help manage product reviews and user-generated content to strengthen brand trust.

Skills & Experience

Essential

• 2+ years’ experience in customer service, e-commerce, or retail environments.
  
• Strong written and verbal communication skills.
  
• Experience with e-commerce or CRM systems (e.g. Shopify, Gorgias, Zendesk, or similar).
  
• Highly organised with excellent attention to detail.
  
• Ability to multitask and work efficiently in a fast-paced setting.
  
• Tech-savvy and quick to adapt to new tools or processes.
  

Preferred

• Experience with product-based or direct-to-consumer (DTC) brands.
  
• Familiarity with shipping, fulfilment, or returns workflows.
  
• A genuine interest in marine, off-road, or outdoor industries.
  

Personal Attributes

• Naturally empathetic and customer-first in your approach.
  
• Strong communicator and creative problem-solver.
  
• Calm, patient, and adaptable under pressure.
  
• Team player who enjoys working cross-functionally.
  
• Proactive mindset — always looking to improve processes and outcomes.
  
  

Why Join Us

Salt Shift is growing fast — and we’re doing it the right way: grounded in quality, innovation, and a shared love for adventure. Joining now means being part of a brand with momentum, purpose, and a tight-knit team that backs each other.

• Be part of an Aussie company redefining eco-friendly innovation.
  
• See the direct impact of your work in a brand that values initiative and ownership.
  
• Work directly with the leadership team in a no-BS, supportive environment.
  
• Role based at our Burleigh Heads HQ, with flexibility and autonomy.
  
  

At Salt Shift, we’re building more than products — we’re building a movement. If you’re ready to bring your energy, professionalism, and passion for people to a brand that’s all about the lifestyle, we’d love to have you on board.

Join us and make shift happen.