At Salt Shift, we deliver science-backed 4WD cleaning products and marine cleaning solutions that work as hard as your rig. Our Money-Back Guarantee gives you peace of mind on every purchase.
Easy, Hassle-Free Email Returns
One email with photos starts the process; our team handles the rest.
Fast, Transparent Refunds
Refunds processed within 48 hours of receiving the return.
Your Rights Protected
Fully compliant with Australian Consumer Law; expect acceptable quality or your money back.
Return Shipping Costs
We'll cover freight if you've receive damaged or wrong items; change-of-mind returns ship at buyer’s expense.
FAQs
What if my product arrived damaged?
What if my product arrived damaged?
If your product arrived damaged, please contact our customer support team immediately with photos of the damage.
We’ll arrange a replacement or process a refund at no additional cost to you.
What if there is a problem with my product?
What if there is a problem with my product?
If you feel that there is any type of problem of defect with your product(s), please contact our customer support team immediately with photos and a description of the problem.Â
We will then arrange a replacement or process a refund at no additional cost to you.
Can I return an opened product if I’m not satisfied?
Can I return an opened product if I’m not satisfied?
Yes and no, we offer one 'in-good-faith' return per customer for some products on acase-by-case basis.
If you have specific concerns, please contact our support team, and we’ll work with you to find a solution.
Please note that we reserve the right to withhold a refund if we suspect foul play.
Are original shipping costs refunded?
Are original shipping costs refunded?
No, original shipping costs are non-refundable.
How do I contact customer support?
How do I contact customer support?
Contact support via email (info@saltshift.com) or view our help centre.
How do I know if my return has been received?
How do I know if my return has been received?
We recommend using a trackable shipping method for returns. Once we receive your return, you’ll receive a confirmation email, and your refund will be processed within 7 business days.
Can I exchange my product instead of getting a refund?
Can I exchange my product instead of getting a refund?
Yes! If you’d prefer an exchange for a different product, simply indicate your preference when you complete the return form. We’ll be happy to assist with an exchange, subject to product availability.
Is the guarantee valid for all Salt Shift products?
Is the guarantee valid for all Salt Shift products?
Our Money-Back Guarantee applies to first-time purchases of Salt Shift products. Some exclusions may apply, so please check the specific product page for any additional details.
What if I purchased multiple items/orders?
What if I purchased multiple items/orders?
If you purchased multiple items, our Money-Back Guarantee applies to your first product only. For additional items, returns and refunds are evaluated on a case-by-case basis. Contact our support team for more information.
Can I get a refund if I purchased through a retailer?
Can I get a refund if I purchased through a retailer?
Our Money-Back Guarantee is only valid for purchases made directly through our website. If you purchased through a retailer, please contact them directly for their return policy.
Do I need to pay for return shipping if I received the wrong item?
Do I need to pay for return shipping if I received the wrong item?
No, if we sent you the wrong item, we’ll cover the cost of return shipping. Please reach out to our support team to arrange a prepaid shipping label and initiate your return.
Do I need to contact support before returning my product?
Do I need to contact support before returning my product?
Yes, please start your return by completing the online return form. Once submitted, our support team will provide you with the necessary instructions for your return.
Will I get a full refund, including the shipping fee?
Will I get a full refund, including the shipping fee?
Your refund covers the product’s cost only. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g, wrong or damaged item sent).